IT Support Analyst - Internship

Job Description

Under the general direction of the CEO and the Director of Operations, The IT Support Analyst is responsible for the overall design, strategic planning, and support of the tactical aspects of the IT department's operations. The employee's duties involve a variety of computer systems administration and support responsibilities including analyzing, creating, documenting, testing, maintaining, troubleshooting, and otherwise supporting server hardware, network data storage, and operating systems (including Windows), and software applications for the company. The analyst will create system changes and test new processes to ensure that all changes are effective and functional. As a member of the IT department, they should have a solid understanding

of the processes and technology used in the day-to-day duties of the job. A systems analyst should have excellent communication skills and a solid grasp of English, and should be able to communicate ideas clearly and constructively. Education requirements include a college education, with at least a bachelor's degree (either B.A. or B.S.) in computer science, information technology, or a related academic field. The systems analyst should be very familiar with SQL and MS Access, and should have a strong foundation of knowledge when it comes to the processes and technology used for systems analysis. As needed, the senior systems analyst should be prepared to handle any escalated requests for IT assistance from other company employees that may include server access, data migration, or operating system errors.

Primary Responsibilities:

• Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems.

• Make recommendations on custom applications.

• Identify opportunities that can improve efficiency of business processes.

• Investigate and resolve application functionality related issues and provide first level support and troubleshooting.

• Coordinate application development for multiple projects.

• Assist in troubleshooting software application issues.

• Assist in managing an outsource relationship for 3rd party application development and programming consultants.

• Assist network administrator with application installation and testing.

• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.

• Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.

• Provides assistance and advice to business users in the effective use of applications and information technology.

• Provide minor programming for some in-house IT projects.

• Provide SQL administration in live and test environments.

• Write technical procedures and documentation for the applications including operations, user guide, etc.

• Produce technical documentation for new and existing applications.

• Verify database and data integrity.

• Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis to the CIO.

• Participate on IT project steering committees and be involved in the design phase of any new IT software development projects.

• Assist in the creation of the system design and functional specifications for all new development projects.

• Serve as a liaison and facilitator between all business units to assist in addressing and resolving IT software issues.

Requirements:

• Strong project management skills with effective results focus within an information systems environment.

• Strong analytical and problem solving skills.

• Experience in the development and implementation of standards, procedures and guidelines to support operational processes.

• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities;

• Proven ability to be flexible and work hard, both independently and in a team environment, in a high pressure on-call environment with changing priorities.

• Willingness to work occasionally outside of normal business hours.

• Excellent English oral and written communication skills.

• Post-secondary degree in computer science or related field or a combination of related experience and education.

• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.